My Work

Scenario Based eLearning 

Positive Communication

Powerful Results

Is retaining that client as easy as sending a single email? 

Scenario-based eLearning designed to help project managers navigate communication challenges and practice effective decision-making in realistic situations.

Micro Learning eLearning

Every Rep Counts:

Member Interactions

You have seconds to make a customer

feel welcome.

This micro-learning experience uses short videos to help learners practice greeting customers, diffusing difficult situations, and building stronger client connections.

Interactive Lesson

Better Conversations 

by Jim Knight

What happens when you truly listen with empathy?

This interactive lesson was redesigned in Rise 360 from a book study slide deck and guides learners through reflection prompts focused on building more authentic conversations.

Business Systems & Workflows 

Clarity in How 

Work Gets Done

Does your day feel busy but unorganized?

Business systems and workflow design focused on helping small businesses clarify routines, responsibilities, and processes so day-to-day work runs more smoothly and consistently.

Documentation & Job Aids

Clear Guidance 

That Sticks

Are people guessing instead of following a process?

Practical documentation and job aids designed to make expectations clear, reduce confusion, and support employees in doing their work with confidence.

Websites & Visual Materials

Simple, Purpose 

Driven Design

Can customers quickly understand what you offer?

Simple websites, brochures, and visual materials designed to help small businesses communicate clearly with customers, donors, and internal teams.